Introduction

Bio Products Australia (referred to as "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when you interact with our website, www.bioprod.com. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Victorian Information Privacy Act 2000.

1. Collection of Personal Information

We may collect the following types of personal information when you download reports or make inquiries on our website:

• Name: To identify you and personalize our communications.

• Mobile Number: To contact you regarding your inquiries or requests.

• Email Address: To send you requested reports and respond to your inquiries.
  

2. How We Collect Personal Information

We collect your personal information directly from you when you:

• Download reports from our website.

• Submit an inquiry through our contact forms or via email.

• Interact with us through any other communication channels provided on our website.
  

3. Use of Personal Information

The personal information we collect is used for the following purposes:

• To provide you with the reports you have requested.

• To respond to your inquiries and provide customer support.

• To send you information about our services, updates, or promotional offers that may interest you.
  

4. Disclosure of Personal Information

We will not disclose your personal information to third parties without your consent, except in the following circumstances:

• If required by law or legal process.

• To protect the rights, property, or safety of Bio Products Australia, our clients, or others.

• If disclosure is necessary to provide you with the services you have requested.
  

5. Security of Personal Information

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes implementing appropriate technical and organizational measures to safeguard the data we collect online.

6. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you and to ask for corrections if you think the information is incorrect or incomplete. To do so, please contact us using the details provided below.

7. Cookies and Website Analytics

We may use cookies and other website analytics tools to collect information about how you use our website, to improve your browsing experience, and to better understand our audience. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at contact@bpa.com

10. Complaints

If you believe we have breached your privacy rights under Australian law, you may contact us using the details above. We will respond to your complaint within a reasonable time and work to resolve any issues to your satisfaction. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the Victorian Information Commissioner.

First Nations Acknowledgment

Bio Products Australia acknowledges the Traditional Owners of the land on which we operate, the Wurundjeri Woi Wurrung and Bunurong Boon Wurrung peoples of the Kulin Nation. We pay our respects to their Elders past, present, and emerging, and recognize their ongoing cultural and spiritual connections to this land and its waters. We honor the rich cultural heritage of First Nations peoples and commit to working respectfully to support and uphold their enduring contributions to our community and environment.